Privacy Policy for Cielo Cloud Host
Last Updated: 3/8/2025
This Privacy Policy describes how Cielo Cloud Host (“Company,” “we,” “us,” or “our”) collects, uses, and protects the personal information of our customers (“you,” “your”) when you use our web hosting services.
By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
1. INFORMATION WE COLLECT
We collect the following types of information:
1.1 Information You Provide Directly
- Account Information: Name, email, phone number, billing address, payment details.
- Support Requests: When you contact us for support, we may collect communication records.
1.2 Information We Collect Automatically
- Log Data: IP address, browser type, pages visited, timestamps.
- Cookies & Tracking: Small data files stored on your device for analytics and website functionality.
1.3 Third-Party Information
We may receive information from third-party payment processors, marketing partners, or security providers.
2. HOW WE USE YOUR INFORMATION
We use your data to:
✅ Provide and manage our web hosting services.
✅ Process payments and send invoices.
✅ Improve security and prevent fraud.
✅ Respond to customer inquiries and support requests.
✅ Comply with legal and regulatory obligations.
3. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal data. However, we may share your data in the following cases:
📌 With Service Providers: Third-party vendors (e.g., payment processors, security tools) may access your information to perform necessary business functions.
📌 For Legal Compliance: If required by law, court order, or government request.
📌 Business Transfers: If we merge, acquire, or sell assets, your data may be transferred.
4. DATA SECURITY MEASURES
We implement industry-standard security measures, including:
🔒 SSL Encryption – Encrypts your data during transmission.
🔒 Access Controls – Limits employee access to personal data.
🔒 Firewall & DDoS Protection – Prevents cyber threats.
However, no method is 100% secure, and we cannot guarantee absolute security.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
🍪 Enhance user experience.
📊 Analyze website traffic.
⚙️ Improve website functionality.
You can disable cookies in your browser settings, but some features may not work properly.
6. YOUR RIGHTS & CHOICES
Depending on your location, you may have the following rights:
✅ Access & Correction – Request a copy of your data or correct inaccuracies.
✅ Data Deletion – Request deletion of your personal information (subject to legal requirements).
✅ Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
To exercise these rights, contact us at [[email protected]].
7. INTERNATIONAL DATA TRANSFERS
If you are outside the United States, your data may be transferred to servers in the U.S. By using our services, you consent to this transfer.
8. THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our Services means you accept the revised policy.
11. CONTACT INFORMATION
For questions about this Privacy Policy, contact us:
📧 Email: [email protected]
📞 Phone: 404.955.8885
GDPR & CCPA Compliance for Your Web Hosting Business
1. GDPR Compliance (For European Union Users)
If you collect or process data from EU residents, you must comply with the General Data Protection Regulation (GDPR).
1.1 Additional User Rights Under GDPR
📌 Right to Access – Users can request a copy of their personal data.
📌 Right to Rectification – Users can ask for their data to be corrected.
📌 Right to Erasure (“Right to Be Forgotten”) – Users can request deletion of their personal data.
📌 Right to Restriction of Processing – Users can ask to limit how their data is used.
📌 Right to Data Portability – Users can request their data in a machine-readable format.
📌 Right to Object – Users can object to data processing, including marketing emails.
1.2 Legal Basis for Processing Data
Under GDPR, you must have a legal basis for collecting user data. Common legal bases include:
✅ User Consent – If users actively agree (e.g., opt-in checkboxes for emails).
✅ Contract Performance – If data is needed to fulfill a service (e.g., web hosting).
✅ Legal Obligation – If required by law (e.g., tax records).
✅ Legitimate Interests – If processing is necessary for security or fraud prevention.
1.3 GDPR Compliance Checklist for Your Website
✅ Consent Banner – Users must explicitly consent before cookies are placed.
✅ Opt-In for Marketing Emails – No pre-checked boxes; users must opt-in.
✅ Data Access & Deletion Requests – Provide an easy way for users to request their data.
✅ Data Processing Agreement (DPA) – Required if using third-party processors (e.g., Stripe, Google Analytics).
2. CCPA Compliance (For California Residents)
If your business collects data from California residents and meets one of these criteria:
- Makes $25 million+ in annual revenue, OR
- Processes data of 50,000+ California users per year, OR
- Derives 50%+ of revenue from selling personal data
…you must comply with the California Consumer Privacy Act (CCPA).
2.1 Additional User Rights Under CCPA
📌 Right to Know – Users can request details on what data is collected.
📌 Right to Delete – Users can ask for their personal data to be deleted.
📌 Right to Opt-Out of Data Sales – Users can request that their data not be sold.
📌 Right to Non-Discrimination – You cannot penalize users who exercise these rights.
2.2 CCPA Compliance Checklist for Your Website
✅ “Do Not Sell My Personal Information” Link – If applicable, add a link to opt out of data sales.
✅ Privacy Policy Disclosure – Clearly state what data is collected and how it is used.
✅ Data Request Mechanism – Allow users to submit data access and deletion requests.
3. Cookie Consent Banner (Required for GDPR & CCPA)
Since your web hosting business uses cookies for analytics and security, you should implement a cookie consent banner.
Example Cookie Banner (For Website Pop-Up)
📢 “We use cookies to improve your experience. By clicking ‘Accept,’ you consent to our use of cookies in accordance with our Privacy Policy.”
Buttons:
✅ “Accept” (Allows all cookies)
⚙️ “Manage Preferences” (Let users enable/disable non-essential cookies)
❌ “Reject” (Declines non-essential cookies)
3.1 How to Implement a Cookie Banner
- Use a Free Cookie Consent Tool:
- Manually Code It (For Developers):
- Use JavaScript to block cookies until the user gives consent.
4. GDPR & CCPA Additions to Your Privacy Policy
4.1 GDPR Compliance Statement (For Privacy Policy)
“If you are located in the European Union, we process your data under the General Data Protection Regulation (GDPR). You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at [[email protected]].”
4.2 CCPA Compliance Statement (For Privacy Policy)
“If you are a California resident, you have the right to request details about the personal data we collect and to request its deletion. To make a request, email us at [email protected] with the subject ‘CCPA Data Request.’ We do not sell personal information.”