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Terms Of Service

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TERMS OF SERVICE AGREEMENT

Last Updated: 3/8/2025

1. INTRODUCTION

Welcome to Cielo Cloud Host (“Company,” “we,” “us,” or “our”). These Terms of Service (“Agreement”) govern your access to and use of our web hosting services (“Services”). By using our Services, you agree to be bound by these terms.

If you do not agree to these terms, do not use our Services.

2. DEFINITIONS

  • Client – The individual or business using our Services.
  • Services – Web hosting, domain registration, cloud storage, and other related services we provide.
  • Account – Your account with us, which includes billing, service subscriptions, and user credentials.

3. SERVICE USAGE & RESTRICTIONS

3.1 Permitted Use

You agree to use our Services only for lawful purposes and in compliance with all applicable laws.

3.2 Prohibited Activities

You may not use our Services to:

  • Engage in illegal activities (hacking, fraud, spamming, etc.).
  • Host or distribute malware, viruses, or other harmful software.
  • Store or distribute copyrighted material without permission.
  • Engage in any activity that harms the security or reputation of our Services.

We reserve the right to suspend or terminate accounts that violate these terms.

4. ACCOUNT REGISTRATION & SECURITY

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account (e.g., strong passwords, enabling two-factor authentication).
  • We are not responsible for unauthorized access due to your failure to secure your account.

5. SERVICE AVAILABILITY & UPTIME GUARANTEE

  • We strive for 99.9% uptime, but we do not guarantee uninterrupted service.
  • We are not responsible for downtime caused by:
    • Maintenance and upgrades.
    • Internet service provider (ISP) failures.
    • Cyberattacks, natural disasters, or force majeure events.

6. PAYMENT TERMS & BILLING

  • All services are billed in advance (monthly/annually).
  • Payments are non-refundable unless otherwise stated.
  • If payment fails, we may suspend or terminate your account.
  • We reserve the right to change pricing with 30 days’ notice.

7. LIMITATION OF LIABILITY

  • NO WARRANTIES: Our Services are provided “AS IS” without warranties of any kind.
  • NO LIABILITY FOR DAMAGES: We are not liable for:
    • Lost profits, data loss, or security breaches.
    • Service interruptions, even if caused by negligence.
    • Any amount exceeding what you paid us in the last 3 months.

8. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless [Your Company Name] from any claims, damages, or legal fees resulting from your use of our Services.

9. TERMINATION & SUSPENSION

  • We may suspend or terminate your account for violating this Agreement or if required by law.
  • You may cancel at any time, but no refunds will be given unless stated otherwise.

10. DISPUTE RESOLUTION & GOVERNING LAW

  • Governing Law: This Agreement shall be governed by the laws of Georgia, USA.
  • Arbitration: Any disputes shall be resolved through binding arbitration in [Your City, Georgia].
  • No Class Actions: You agree to resolve disputes individually, not as part of a class action.

11. CHANGES TO TERMS

We may update these Terms at any time, with notice via email or our website. Continued use of our Services means you accept the revised terms.

12. CONTACT INFORMATION

For questions about this Agreement, contact us at:
📧 Email: [email protected]
📞 Phone: 404.955.8885